Operating time:

 MON-FRI 09:00-18:00

     Moscow time
Time taking

orders 24 \ 7 \365

Question-answer

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    Schedule of the online store 

 Orders on the website of the online store 3D-Kulinar are accepted around the clock!
 Order processing and consulting by managers
  • 09: 00–18: 00 (working days Mon-Fri)
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In this section, published answers to frequently asked questions. To find the answer to your question, look through the list of questions below and click on the one that interests you.

  1.  How to place an order?
  2.  How to pay for an order on the site?
  3.  How to register on the site ?
  4.  Why register on the site?
  5.  Can I place an order by phone?
  6. Do you have a delivery to my city? Which one?
  7. Is there delivery outside the Russian Federation (Germany, Ukraine, Kazakhstan .....?)
  8. What to do if a defective item came to me?
  9. Where are you at? What is your mode of operation?
  10. How to order a mold according to my sketch (individual order)?
  11. What guarantees do you provide?
  12. How long after the payment you send the order?
  13. How do I know that the order has been sent?
  14. What to do if the parcel is lost?
  15. What to do if the parcel was in the post office, but you did not have time to pick it up?
  16. Is it possible to make changes in the recipient column?
  17. Return and exchange
  18. Do discounts add up ?
  19. How to find out the cost and delivery time of the order?
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1. How to place an order ?

     To place an order:

1. Select the item you like, click "Add to cart" - the item will be added to your cart.

2. Next, if you have finished choosing a product, click the "My Cart" button.

3. The My Cart page will list all the items you have selected.

4. In the "Quantity" field you can change the quantity of goods for purchase. After changing the quantity of goods, you must click the "Recalculate" button to recalculate the total amount of the order.

5. In the "Actions" column, you can perform the following actions on each item: either remove the item from the basket, or put the item aside for the future.

6. You can also enter a discount coupon in the appropriate field under the selected items, if any.

7. After entering the necessary information about the delivery of the goods (the recipient's full name, shipping address, contact details, delivery option, payment method, etc.) to place an order, you need to click the "Checkout" button.

A copy of the order will be sent to your e-mail, specified during the ordering process.

Attention! Incorrect phone number, inaccurate or incomplete address may lead to an additional delay! Please carefully check your personal data when registering and placing an order.


After some time after the purchase, our contact information manager, specified during the order processing, will contact you. The manager will be able to agree on the exact time and delivery time, as well as clarify the details..

Note: For regular customers on the store's website there is a "Registration". In your account you can view the contents of the basket, the history of your orders, and also repeat or refuse the order, subscribe to the store newsletter.


2. How to pay for an order on the site ?

 PayPal online payment service.

 Payment through payment systems- Golden Crown,Western Union, Contact.

You can pay the order later in your personal account. To do this, go to your personal account in the ORDERS section -> View order history -> Order details -> Pay.

If you have any difficulties with the payment, write to info@3d-kulinar.com, and we will help you!

Prices listed on the site are final and do not require surcharges under standard terms of delivery. All taxes are included in the price of goods.

Attention! Only one payment method of your choice is possible for each individual order. Payment of the order in parts in various ways is impossible.

3. How to register on the site ?

You can register in two ways:

1. When placing an order, the registration takes place automatically; after placing the order, your Login and Password will come to your e-mail, use them to enter your personal account in the future.  Login to your account is carried out by reference.

2.  In the upper left corner of the main page of the site, click on the word "Check in", enter the required data and click on the "Check in"  
Заполните все необходимые поля.


4. Why register on the site ?

If you are registered on the site and enter your personal account before placing an order, you will not have to fill in your contact details again and again, they will be filled in automatically from your personal account.


5. Can I place an order by phone ?

Yes! Our managers will gladly take your order by phone and give you the necessary advice. You can place an order by phone: 8 (800) 350-48-58 (toll-free in Russia). To talk with the manager, prepare a list of articles of desired goods and dictate them by phone.

Attention! When placing an order, you will receive an email about changes in the status of the order, as well as details for payment. Therefore, it is advisable that you have access to your email.


6. Do you have a delivery to my city? Which one?

In the section “Payment and Delivery” there are two transport companies TK SDEK https://www.cdek.ru/contacts.html and TK Boxberry http://boxberry.ru/find_an_office/. You need to enter your city and on the monitor screen will appear all the options points of delivery of transport companies. And also there is a standard delivery option by Post of Russia, Post offices are in all corners of Russia.


7. Is there delivery outside the Russian Federation (Germany, Ukraine, Kazakhstan .....?)

Yes. For international delivery, Russian Post and EMS Mail are used. The cost of international delivery from 5$  (calculated at the time of ordering).


 8. What to do if a defective item came to me ?

Since all the products presented on our website are original, we guarantee its quality! However, we do not exclude the possibility of a manufacturing defect. In case you were delivered an order and you found that the goods are in the order of inadequate quality (under the goods of inadequate quality is meant the goods in damaged, wrinkled packaging, there are damages on the goods, absence of a part of the goods, etc.)

To return the goods you need to send an e-mail photo of the goods and a claim to info@3d-kulinar.com. We will refund your money or exchange goods for the same.

Upon receipt of the order, you must necessarily open the packaging of the entire order and check the appearance, safety and quantity of goods in the order.

If you delivered the order and you found out with the courier that the goods in the order of inadequate quality (the goods of inadequate quality mean the goods in damaged, crumpled packaging, you can see damage on the goods, lack of part of the goods, etc.) for return (act), in the act to register all the improper quality of the goods and return the goods to the courier along with the filled and signed document. If, after leaving the courier, a manufacturing defect was discovered at the opening of the goods, you need to send us a photo of the goods and a claim, which will be considered individually.


9. Where are you at? What is your mode of operation?

Production is located in the Leningrad region in the city of Vsevolozhsk. Mode of operation of managers from Monday to Friday from 9.00 to 18.00. time Moscow


10. How to order a mold according to my sketch (individual order)?

To make an individual order, you need to send a sketch / drawing / vector (marked: cutting or stamp + cutting) to info@3d-kulinar.com, do not forget to specify the number and size of the forms, after which the designer will send you information on the cost and deadlines your order.

11. What guarantees do you provide ?

During the registration of the first order, customers may have the question: "After payment, will I receive my order?"

To keep our new customers calm and secure, we decided to give a detailed answer to the question of interest.

Our guarantees:

1. Reputation is the most important thing. We care and greatly value our reputation and will never jeopardize the operation of the store. You can study reviews on the website or in a group in VKontakte.

2. Cashless payments. We accept payment to the current account of the individual entrepreneur P. B. Karpenko. Thus, our buyer always has a payment document in which the recipient of funds is indicated.

 3. Return of defective products. We carry out quality control at all stages of production and defective products are not sent to customers. However, if you still received a product of unsatisfactory quality, send us a photo of the goods and a claim in writing, we will send you a replacement as soon as possible. Exchange of defective products is made upon presentation of a written claim within 7 days from the date of receipt of the order.


12. How long after the payment you send the order ?

The term for preparing the order for shipment (production of molds, equipment, transfer to the courier, in TC or by mail) - from 1 to 3 working days, counting from the moment of payment. During the campaign period and during the high season (October-December), order preparation may be longer, but, as a rule, not more than 7 business days.

The term of production of individual orders (from 2 working days for simple forms). Work on customized products is done after 100% payment.

On the days of the campaign, the terms for preparing and sending the order may be longer.


13. How do I know that the order has been sent ?

After the order has been shipped by the delivery method chosen by you, an e-mail will be sent to you with the invoice number (if delivered by the transport company), or the postal identifier number (if delivered by Russian Post, or by courier EMS).
 

You can also see the information about the status of your order at any time in your personal account.


14. What to do if the parcel is lost?

You need to contact us:


15. What to do if the parcel was in the post office, but you did not have time to pick it up?

The shelf life of the parcel at the post office is 15 days (since June 1, 2018 the shelf life has changed and is now 15 days). If during this period, the recipient did not come to pick up the parcel, the parcel is sent back to the person who sent it.

The recipient learns about the need to pick up the order when a notice arrives. The postman delivers two notices to the addressee:

1. When the parcel arrived at the post office of Russia.

2. If after five days the parcel is not taken away, the second notice is sent.

If you did not pick up the parcel within 15 days and she returned to us, we can send it again, subject to re-payment of postage. Either we return the amount of your order minus the cost of mail.


16. Is it possible to make changes in the recipient column ?

  • Changes are possible for the Russian Post, or courier delivery EMS - TO SHIPPING ORDER.
    Changes are possible for the transport company CDEK, Boxberry- throughout the collection, shipment, delivery.
    You can change the recipient (be sure to provide your order number):
         by email info@3d-kulinar.com


17. Return and exchange

According to clause 6 of the List of non-food products of good quality that cannot be returned or exchanged for a similar product of other size, shape, size, style, color or picking, Cuttings and dies of good quality are not subject to return and exchange, approved by order of the Government of the Russian Federation of June 22, 2016 N 568 6 "Products and materials in contact with food products from polymeric materials, including for single use (dishes and tableware and kitchen accessories, containers and packaging materials for x Anen and transportation of food products)".

18. Do discounts add up ?

No, product discounts are not cumulative.


19. How to find out the cost and delivery time of the order ?

Delivery options with prices and deadlines will be offered at checkout. To do this, add the necessary products to the "Cart", click on the "Place" order, enter the city or country (where you will receive the order) in the "location" column, click "Next" and all available delivery options for your order with prices and terms will appear on the screen .